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| Table Tennis Online - FAQ |
What do I need to present when I accept my delivery?
You may be requested on delivery to produce your ID and / or credit card for fraud prevention purposes. Also please note deliveries will only take place during business hours unless special arrangements have been made.
How do direct deposits work?
During the checkout process you will be prompted to select a payment method. If you select "direct deposit" you will be emailed our bank details for the deposit (please note that you will only receive this email once we have validated our stock amounts, for this reason our banking details cannot be found on the "Table Tennis Online" site).
In the email which you receive from us after placing the order, "reference details" will be given. The goods will be dispatched as soon as the payment clears.
How long will I have to wait for my Table Tennis Online delivery?
Table Tennis Online strives to fulfil orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery, is 3 working days. For payment by deposit, no dispatch occurs until the money has cleared.
Approximate time taken from dispatch to the receipt of goods:
• Major Centres: 1 to 2 working days (From time of dispatch)
• Regional Centres: 1 to 2 working days (From time of dispatch)
• Remote Areas: 2 to 3 working days (From time of dispatch)
You may be requested on delivery to produce your ID and / or credit card for fraud prevention purposes. Also please note deliveries will only take place during business hours unless special arrangements have been arranged.
How do I track my order?
Once Table Tennis Online has dispatched your order, we will send you an email containing the courier tracking number for your order. (We will also include our courier contact details).
How do I shop on Table Tennis Online website?
We have made shopping as simple as possible. Use our various search or product selection menus to find the product you require quickly and easily. Should you find anything you would like to purchase, simply add it to your shopping cart.
You will be taken to the checkout screen where you can either choose to checkout or continue shopping. Should you select the checkout option, you will be asked to enter your delivery details, as well as make a payment type selection.
How do returns work?
Should an item not meet with your satisfaction for whatever reason you may return the goods to Table Tennis Online within seven days of receipt. You will then get a full refund less all direct costs incurred by Table Tennis Online associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged. A written reason for the cancellation must accompany the returned goods.
What happens if the item I purchase is out of stock?
Should the situation arise that stock you have placed an order for is unavailable within the usual delivery period, Table Tennis Online will contact you and notify you of the situation. You will then be given the option of cancelling the order or wait for new stock to become available.
I placed a direct deposit order but I cannot find the banking details or a fax number?
No need to worry, an email containing our banking, fax details as well as an order number will be supplied to you as soon as product availability has been confirmed.
How do I contact Table Tennis Online and what are your trading hours?
Call us: 082 965 1929
Email us: info@tabletennisonline.co.za
Table Tennis Online strives to respond to emails within 2 hours of receipt.
Our trading hours are Monday to Friday: 8:30am – 5pm
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Table Tennis Rubbers
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Table Tennis Blades
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Bags and Bat Wallets
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Shoes
table tennis shoes, shoes for table tennis, ping pong shoes, yasaka shoes
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